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Tales from the assessment centre

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A friend of mine was at an assessment centre where 2 candidates who didn't get on well ended up having a full-on fist-fight in the group task!  Read all comments »

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Been to an assessment centre? Let us know where, and what happened….

While we wait to hear back from you, here’s what we’re hearing about where assessment centre attendees (around one third of whom are typically offered places) have been coming unstuck.

Inappropriate outfits. Julia Barber, director of graduate recruitment at The Cornell Partnership, which recruits for ING and Lazard, says someone this year turned up in skinny jeans and a fur jacket, another arrived in a new suit with the labels still on, and someone else turned up with their cuffs stapled together. “I have seen red G-strings outside tight trousers on ladies, earrings in noses, several other body piercings, and long hair tied in ponytails (on men),” recalls another recruiter.

Inappropriate behaviour. Brian Hood, head of graduate recruitment at Citi, says he attended an assessment centre at which a candidate sat next to the head of a business area during the pre-assessment dinner. The candidate’s mobile rang and he proceeded to chat on it throughout the meal. Another recruiter describes far worse horrors: “In my time, I have witnessed candidates throwing up in briefcases and handbags (not their own), becoming over-amorous with employees of the firm, and even inviting them for a night cap at their luxury five-star accommodation (provided by us to enable them to attend the assessment centre dinner!).”

Overbearing behaviour. “We were running a treasure hunt group exercise in which two teams of six students were competing against each other to win,” recalls one banking graduate recruiter.

She goes on: “The idea was to observe team skills, competitiveness, leadership skills, and the ability to collaborate to deliver results under pressure. One candidate was loud and over-confident. He said he’d done the same exercise at a competitor and knew exactly what was required. He boldly gave instructions and assigned tasks (making himself team leader). Team 2, meanwhile, got on well and had gelled together – they had sussed out what was expected of them, had divided themselves into sub-groups, and were systematically working through the task. After 20 minutes, Team 1 finally plucked up the courage to overrule their dictatorial leader, by which time it was too late. I noticed early on that a quiet member of the group had worked out the solution to the quiz and was repeatedly suggesting the correct approach. Despite this, everyone in Team 1 was rejected – there were plenty of candidates there who had potential, but the fact that they were unable to overrule the leader (who was clearly a reject from the outset) meant they blew their chances too.”

Political incorrectness. “We run an exercise where people are asked to choose candidates for a desert island and it’s surprising how often they choose all men,” says Barber.

On the other hand, political correctness can run amok – another recruiter recalls one candidate who informed the bank in advance that he was an orthodox Jew, and would therefore need to be home before dark and eat specially prepared food. When he was rejected (for unrelated reasons) he attempted to sue for racial discrimination.

Lateness. Susan Couper, head of graduate recruitment for Dresdner Kleinwort, says candidates often turn up over 30 minutes late, and on more than one occasion have started crying because they can't be assessed.

Tears. Another recruiter says crying is normal once candidates learn they’ve been rejected. “I have had many candidates who have literally broken down and sobbed, clung on to me and begged to be given another chance. Whilst I appreciate that it is tough and can be emotionally difficult, it is really not a good idea to become this upset,” she says. “I always tell candidates who are rejected at final stage that they have in fact succeeded. The statistics speak for themselves, and to get to final round in any blue-chip firm you are very good and you will get a graduate placement.”

Parental intervention. Couper says the parents of one candidate called for feedback on their progeny’s progress – not a great look if you’re trying to create the impression that you’re a grown adult capable of holding down a job.

Stage performance. “During a panel interview at the assessment centre with myself and the director of investment banking, a candidate was asked to give an example of entrepreneurialism,” says one recruiter. “He had a good example of a wellbeing package that he had sold in the shopping malls of Beijing. He said that he attracted customers by singing with a microphone on a pedestal. Mistake number one – he stood on a chair and sang his melody to us. Mistake number two – he said that his success came from attracting customers like me (female in my late 30s) who, to quote him, “should look a lot older than they actually are. It was like an interview for the X Factor.”

Stage fright. While it’s wrong to shout everyone down in the group exercise, it’s also not a great idea to sit there in silence. “Some people sit in the group discussion and say absolutely nothing,” says Esther Oxenbury, head of graduate recruitment at JPMorgan. “It’s simply not possible to form an opinion of them.”

Have you attended an assessment centre at an investment bank? We’re looking for information on group exercises, presentations, in-tray exercises, interviews, tests and other candidates – on a bank by bank basis...

COMMENTS

Barzini (Warwick 2:2), Student,  Tue 18 Mar 08

Dread, stop asking such obvious question will you?

Man with a pony tail is not manly. Think about all those great men whose name stay in history: Napolean, Bill Clinton, Bill Gates, Steve Job and all that.....

Do they have pony tails? Also, no proper banker has a pony tail. It is like a man will not wear a skirt to work, simple.

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Shaw, Student,  Wed 19 Mar 08

What about Jesus? I'm if he went to work in IB he would have had a pony tail! :) Dread has very good point. Surely if you attend well presented adhering to company dress code policy such as no facial piercing etc then is should not be a problem, is it not sexist to say should have short hair? But what the hell why does this forum always turn such small insignificant debate! If you are sat at your computer trying to devise some argument for the reasons of have or having long hair etc in an interview, then long hair might be the least of your worries!

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Anonymous,  Wed 19 Mar 08

That comment was unfounded and I have to admit I was surprised that it was issue to begin with - surely there are worse things applicant can do. I have worked in a bank for several years and many of my European colleagues wear this style (perhaps not dreads). I am sure that the interviewer would look pass it once you dazzle them with your skills.

Recruitment can be improved I have my own shock stories - e.g. recruitment slating a previous candidate while I was waiting to be interviewed.  It can be improved but these people will never get feedback due to delicate issue of employment and burning bridges and any constructive criticism maybe batted away by claims that the applicant is exaggerating due to not being selected.

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dread,  Wed 19 Mar 08

Barzini...your comments are tartamount to sexism old chap

Your comments are ridiculous.....It's ludicrous suggesting that inorder to be a great man or a male banker you needn't have a pony tail... which manual or book or policy dictates what a male banker should look like??

I think you're missing the general point which Shaw has kindly put across.

No one should have to change their appearance inorder to take up a position in any company unless if the company policy specifically puts this as a prerequisite to applying for that role.

So all this nonsense you're spouting about long hair not being manly is rubbish....if thats your argument.... then why should sikh's and muslims be allowed to wear their head gear in interview situations when everyone else is supposed to have a certain type of hairstyle to look professional or banker like??
My questions still stands to the editor and the recruiter who made that comment.

"How does having a ponytail affect your chances of being a successful banker??

"Why does the recruiter find it laughable that a candidate had tied their hair into a ponytail??

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donald duck, Hedge Funds,  Wed 19 Mar 08

This website become everyday a bit more the Sun of the financial recruitment industry ! What is there to gain/learn exactly from an article reporting very isolated examples of rather unexpected behaviors in assessment centers. HR people and their irrelevant gossips ! Why am I not surprised ? It sounds as if all these Head of recruitment in what I thought were respectable banks do not worth more than the subjects of their example. Also and a last question to the editor or journalist of this article: Since you  always manage to produce figures from God knows where and seems well connected with the financial industry (of its HR "professionals" if such term is applicable for someone working in HR )...why don't you ask yourself directly to the banks to communicate you the information on "group exercises, presentations, in-tray exercises, interviews, tests". You have already produced in the past articles giving "advises" on these assessment centers . How come you don't hold already such information while you already produced articles/surveys on the matter? And what can you make out of a survey likely based on a very small and strongly biased sample anyway? Not an other article I hope ?

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Anonymous, Research,  Wed 19 Mar 08

agree with above. stop listening to HR. they never have the last word and they are useless people. have no clue what is really going out there, and the "skills required".all they have is "patterns" they simply regurgitate.

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Sarah, Editor, eFinancialCareers, HR & Recruitment,  Thu 20 Mar 08

Donald Duck: We'd love to ask banks' graduate  recruiters to provide detailed assessment centre info. However, no bank will be willing to divulge the precise nature of their exercises in advance for fear of downgrading their effectiveness as a selection tool. It is for this reason that we've asked students who've been through assessment centres to post their experiences on the site. The article itself is intended as an informative but light-hearted prelude to this, and this is made clear in the text.

And...Dread: Sorry for the delay in responding to your queries. We've been back to the graduate recruiter who made the comment regarding pony tails and her response was that if your appearance is a reflection of your ethnic origins it won't count against you. In this context, the implication is that dreadlocks won't be an issue if you're Afro-Caribbean, but will be if you're Caucasian.

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Sergey Regent's Business School, FX & Money Markets,  Thu 20 Mar 08

I have recently attended an assesment day at CITIGROUP and I can say that there is a noticeable bias towards students from LSE and these sort of places. I personally think it is the mind that matters rather than your degree, especially in the workplace. Recruiters need to change their policy and look out for candidates who can show their passion and willingness to learn especially during the assesment day!

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Yummy Mummy, Capital Markets,  Fri 21 Mar 08

We all know the attractive girls have a better chance than others due to the way they look.

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11,  Sun 23 Mar 08

agree, and i thought HRs in Investment banks were supposed to be open to changing trends& behaviors and that, after all the stock prices don't keep themselves high all the time just because you personally don;t like it when they are down.

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