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Tales from the assessment centre

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A friend of mine was at an assessment centre where 2 candidates who didn't get on well ended up having a full-on fist-fight in the group task!  Read all comments »

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Been to an assessment centre? Let us know where, and what happened….

While we wait to hear back from you, here’s what we’re hearing about where assessment centre attendees (around one third of whom are typically offered places) have been coming unstuck.

Inappropriate outfits. Julia Barber, director of graduate recruitment at The Cornell Partnership, which recruits for ING and Lazard, says someone this year turned up in skinny jeans and a fur jacket, another arrived in a new suit with the labels still on, and someone else turned up with their cuffs stapled together. “I have seen red G-strings outside tight trousers on ladies, earrings in noses, several other body piercings, and long hair tied in ponytails (on men),” recalls another recruiter.

Inappropriate behaviour. Brian Hood, head of graduate recruitment at Citi, says he attended an assessment centre at which a candidate sat next to the head of a business area during the pre-assessment dinner. The candidate’s mobile rang and he proceeded to chat on it throughout the meal. Another recruiter describes far worse horrors: “In my time, I have witnessed candidates throwing up in briefcases and handbags (not their own), becoming over-amorous with employees of the firm, and even inviting them for a night cap at their luxury five-star accommodation (provided by us to enable them to attend the assessment centre dinner!).”

Overbearing behaviour. “We were running a treasure hunt group exercise in which two teams of six students were competing against each other to win,” recalls one banking graduate recruiter.

She goes on: “The idea was to observe team skills, competitiveness, leadership skills, and the ability to collaborate to deliver results under pressure. One candidate was loud and over-confident. He said he’d done the same exercise at a competitor and knew exactly what was required. He boldly gave instructions and assigned tasks (making himself team leader). Team 2, meanwhile, got on well and had gelled together – they had sussed out what was expected of them, had divided themselves into sub-groups, and were systematically working through the task. After 20 minutes, Team 1 finally plucked up the courage to overrule their dictatorial leader, by which time it was too late. I noticed early on that a quiet member of the group had worked out the solution to the quiz and was repeatedly suggesting the correct approach. Despite this, everyone in Team 1 was rejected – there were plenty of candidates there who had potential, but the fact that they were unable to overrule the leader (who was clearly a reject from the outset) meant they blew their chances too.”

Political incorrectness. “We run an exercise where people are asked to choose candidates for a desert island and it’s surprising how often they choose all men,” says Barber.

On the other hand, political correctness can run amok – another recruiter recalls one candidate who informed the bank in advance that he was an orthodox Jew, and would therefore need to be home before dark and eat specially prepared food. When he was rejected (for unrelated reasons) he attempted to sue for racial discrimination.

Lateness. Susan Couper, head of graduate recruitment for Dresdner Kleinwort, says candidates often turn up over 30 minutes late, and on more than one occasion have started crying because they can't be assessed.

Tears. Another recruiter says crying is normal once candidates learn they’ve been rejected. “I have had many candidates who have literally broken down and sobbed, clung on to me and begged to be given another chance. Whilst I appreciate that it is tough and can be emotionally difficult, it is really not a good idea to become this upset,” she says. “I always tell candidates who are rejected at final stage that they have in fact succeeded. The statistics speak for themselves, and to get to final round in any blue-chip firm you are very good and you will get a graduate placement.”

Parental intervention. Couper says the parents of one candidate called for feedback on their progeny’s progress – not a great look if you’re trying to create the impression that you’re a grown adult capable of holding down a job.

Stage performance. “During a panel interview at the assessment centre with myself and the director of investment banking, a candidate was asked to give an example of entrepreneurialism,” says one recruiter. “He had a good example of a wellbeing package that he had sold in the shopping malls of Beijing. He said that he attracted customers by singing with a microphone on a pedestal. Mistake number one – he stood on a chair and sang his melody to us. Mistake number two – he said that his success came from attracting customers like me (female in my late 30s) who, to quote him, “should look a lot older than they actually are. It was like an interview for the X Factor.”

Stage fright. While it’s wrong to shout everyone down in the group exercise, it’s also not a great idea to sit there in silence. “Some people sit in the group discussion and say absolutely nothing,” says Esther Oxenbury, head of graduate recruitment at JPMorgan. “It’s simply not possible to form an opinion of them.”

Have you attended an assessment centre at an investment bank? We’re looking for information on group exercises, presentations, in-tray exercises, interviews, tests and other candidates – on a bank by bank basis...

COMMENTS

Ugly Betty, Student,  Fri 28 Mar 08

I think the good-looking-advantage depends. As a fairly attractive (though not outstanding)female myself, I found it actually worked as a disadvantage. The male interviewers liked me, but the female interviewers seemed to take an instant dislike to me. Being an attractive female candidate is only an advantage (if ever) if you are being interviewed by men, and can be actively a disadvantage if being interviewed by woman. At all my interviews I got very positive body-language and feedback from the men, and very cold reception from the women. I hope the company who have hired me did so based on my abilities, and not because all my assessors happened to be men.

My brother has the opposite trouble: the women interviewers like him, but the men do not.

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Marzipan, Student,  Fri 28 Mar 08

I had one interview where the interviewer told me straight off that she couldn't be bothered to ask me the questions and spent the whole interview sighing with boredom, checking her watch, and flicking through her pages of questions, repeatedly declaring "can't be bothered to ask that . . ." No matter how hard I tried to answer what few questions she did ask, she did not appear to listen, didn't bother writing down anything I said, rolled her eyes and would make derogitary comments at the end. Her general responce to everything was "Yeah, whatever". When I got feedback afterwards, I was told I hadn't mentioned points even though I know I did. I was giving the same answers that I had done in the telephone interview for which I'd been given lots of praise, so it's not like I was just giving bad answers.

I am still stunned by her conduct, and not sorry I didn't get the job. I have otherwise always had very positive, complementary feedback, so I think that this particular interviewer just had a bee-in-her-bonnet, and decided straight away she didn't like me.

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fatboyslim, Student,  Fri 28 Mar 08

looking good is more or less influential and may make positive contributions. in my experience i haev not had difficulties in proceeding to the next steps of the interview. i think being a good looking person would add more into your success. male or female, if you are clean and good looking have your clothings worn nicely, you will get some points towards the success at the interview.

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Vivaldi,  Sun 06 Apr 08

I once attended an event hosted by the Head of Bank Julius Baer at the University of St Gallen in Switzerland and yes, he indeed had a ponytail. It's either the Swiss see things differently or you have to be way up there to be accorded that privilege.

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moo, Student,  Mon 07 Apr 08

When I went to an assesment centre all of the other 4 candidates where male, they all went to private/boarding school, wore expensive looking suits and were all very well spoken and confident. Then there was me being the less confident girl from a public school in quite a poor area wearing just a simple shirt and black trousers...guess who didnt get the placement :)

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Seiji, Debt / Fixed Income,  Wed 09 Apr 08

My god I have met both Julia and Ms Couper in person and spoke to Brian on the phone twice haha Am I a good candidate or do I just apply too much lol I love London..

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Anonymous, Trading,  Thu 10 Apr 08

I turned up to a bank interview....having waited around 45 minutes...I was still not seen by anyone.

I thought to myself, why bother with a company which aint got time for you......

So I decided to walk out of the building of my own accord...

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King Leonidas, Accounting,  Fri 18 Apr 08

I am not sure whether wearing a super tight pants ( Napoleon) or wearing a thick glasses ( Bill Gates) is manly either

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Lion, FX & Money Markets,  Wed 30 Apr 08

Not to mention that Leonidas had uncut hair and would have spent hours a day brushing it and looking after it.

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intern, Capital Markets,  Wed 28 May 08

Went to a few assessment centres and have met a couple of the characters from this article, very different experiences. I did in fact turn up late to an interview (last time I ever use trains to go to something important) and got a very frosty reception when I walked into the room full of nervously waiting students... I later found out that they were waiting the imminent arrival of an MD and thought it was me!

Also an aside for anyone reading this from the cornell partnership... Please can you try and employ some men!  its frustrating trying to explain your sporting achievements to women who dont give a s**t or have a clue!

oh, and anyone who thinks the way you look isnt important... stop kidding yourself!  clients are obviously more likely to respond well to good looking people (male or female) and so it is an operational advantage to be fair of face!  Who wants to go to lunch with some spotty guy with a bad haircut and  polyester suit..  and if you dont believe me, why do you think you are photographed at assessment days and interviews?

p.s. if you are still reading/interested I did get a place on a derivatives trading internship at a leading investment bank.

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